Our commitments
Route and capacity
Confirm origin, destination, quantity, vehicle suitability, access, timing and contingency before dispatch.
Custody and product care
Use documented loading, sealing, transport, unloading and reconciliation steps appropriate to the product and location.
Third parties
Review carrier capability, equipment, insurance and agreed responsibilities before engagement.
Exceptions
Escalate delays, discrepancies, spills or security concerns promptly and preserve delivery and incident records.
Questions or concerns
Have a question or concern? Tell our team what happened and how to contact you. We will refer the matter to the person responsible for reviewing it.
Explore our other policies or ask for documents relevant to your service.
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