POLICY 01
Quality policy
Reliable service with documented requirements and accountable follow-through.
Read policyPolicies & commitments
The commitments behind our service: quality, safe working, clear communication and responsible business.
At a glance
Understand the commitments behind our service.
Browse the policies that explain our approach to quality, operations and customer relationships.
- Quality
- Operations
- Customer relationships
Our service commitments
Know what to expect when you work with us
These policies explain our commitments to quality, safe operations, our people and our customers. Explore the policy relevant to your enquiry or ask for supporting documents. Policies describe commitments; they are not evidence of certification or regulatory approval.
POLICY 02
Quality control policy
Protect product integrity from receipt through storage, movement and delivery.
Read policyPOLICY 03
Operations policy
Plan and carry out each assignment with clear authority and safe execution.
Read policyPOLICY 04
People & HR policy
Support fair employment, competence and a respectful workplace.
Read policyPOLICY 05
Sales & marketing policy
Give customers clear and accurate information throughout the commercial relationship.
Read policyPOLICY 06
Audit & assurance policy
Use independent review and corrective action to strengthen controls.
Read policyPOLICY 07
Logistics policy
Coordinate fuel movements with product integrity, safety and traceability in mind.
Read policyHow the policies work together
Our policies guide how your requirements are understood, your service is delivered and concerns are addressed. Anyone working with us can raise a safety concern and stop an activity that appears unsafe.