Sales & marketing policy

Give customers clear and accurate information throughout the commercial relationship.

At a glance

Clear conversations. Informed decisions.

Explore the principles behind customer communication and commercial discussions.

Our public commitments.

Truthful claims
Describe availability, capabilities, assets and approvals accurately; do not imply a certification or service authorization that has not been verified.
Clear proposals
Document product, location, volume, timing, price basis, exclusions and responsible parties before an order is accepted.
Ethical conduct
Prohibit bribery and improper inducements; identify conflicts of interest and use approved channels for gifts and hospitality.
Customer care
Protect customer information, respond to complaints and refer technical or operational questions to qualified staff.

Have a question or concern? Tell our team what happened and how to contact you. We will refer the matter to the person responsible for reviewing it.

Explore our other policies or ask for documents relevant to your service.