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People & HR policy

Support fair employment, competence and a respectful workplace.

A quality team member reviewing fuel records

At a glance

People make the service experience.

Read our approach to skills, conduct and responsibilities.

  • Skills
  • Conduct
  • Responsibilities

Our public commitments.

Our commitments

  1. Fair treatment

    Recruit and develop people on job-related criteria and prohibit harassment, bullying and unlawful discrimination.

  2. Competence

    Define role requirements, provide induction and appropriate training, and check competence before assigning safety-critical duties.

  3. Wellbeing and reporting

    Promote a safe workplace and provide routes to raise concerns without retaliation.

  4. Records and privacy

    Handle personnel information with restricted access and retain it only as required for legitimate purposes.

Questions or concerns

Have a question or concern? Tell our team what happened and how to contact you. We will refer the matter to the person responsible for reviewing it.

Explore our other policies or ask for documents relevant to your service.

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